There are times in the life of any institution when conflicts between persons arise. The following procedures outline the steps to be followed in such circumstances in the Divinity College. It should be understood that the procedures work in both directions for the protection of both instructors and students.

Step 1 - Direct communication between faculty member and student
In the past, most conflicts have been resolved at this level, either with positive reconciliation or at least understanding, and it is not necessary to pursue the matter.

Step 2 - Contact with the Dean
In circumstances where there is a serious breakdown in communication between faculty member and student, it should be understood that direct approach to the Dean is appropriate.

Difficulties that are not resolved in Step 1 should be taken to the Dean, who will review the situation with both persons involved. It will first be determined that Step 1 has been followed and, if not, it will be encouraged. If that is not successful, both parties will be brought together in the presence of the Dean to attempt to establish communication and understanding.

Step 3 - Involvement of the Divinity College Senate
a. Senate Committee on Appeals
A sub-committee of the Divinity College Senate will listen to appeals that have not been resolved in the previous steps. This Committee is composed of three Senators, including one faculty member, one student and one other member of Senate. The Dean will not be a member.

b. Appeal to the Senate of the Divinity College
In cases where dissatisfaction continues the Senate will be asked to arbitrate or to determine a suitable solution. Students may appeal through student representatives to Senate and faculty members through their representatives. The student and faculty member concerned may be present at the hearing appeal.

Step 4-Involvement of the University
University Grievance Procedures for persistent difficulties are open to all students and faculty. These are complicated and often involve legal proceedings and every effort should be made to resolve problems in the manner outlined above.

In most instances, grievances can be resolved in the earliest steps of these procedures. Appeals to any other form of arbitration will not be considered and steps should be followed in accordance with the order presented here.